Shipping
A flat shipping rate of $14.95 applies for orders $300 or less.
Orders over $300 qualify for FREE shipping.
Some products are shipped free without cost limits. Free shipping indicators will be presented if this is the case.
All associated shipping costs will be posted in the Cart and Checkout pages.
Exceptions:
Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories. Some products may not be eligible for free shipping, due to shipping constraints.
Sales Tax:
Shipping costs may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
Shipping Time:
Shipping for most products are within 2-5 business days. We aim to provide fast shipping on most items. Shipping details will be provided via "My Account" and email.
Returns Policy
Returns are accepted for most items within 30 days of delivery. Item(s) must be:
- In its original, undamaged condition
- Disassembled, if delivered disassembled
- In its original packaging
Note: If the original packaging is damaged, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs.
If your item is damaged, have missing parts, or you received the wrong item, please contact support for assistance.
Return instructions will be presented for your reference.
Unreturnable items:
- Open Box or Damaged Item
- Clearance Items
- Gift certificates/cards
- Customized items
- Bundled items at discounted rates (unless the entire bundle is returned)
- Products marked “Final Sale" or "Non-Returnable” on the product page
Return Shipping Fee:
Any applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. Any delivery shipping fees or service charges collected on the order will not be refunded, and includes the following:
- $14.95 shipping fee for orders $300 or less
- Other shipping charges (express, room of choice, etc.)
- Service add-ons (assembly, room of choice)
Note: If refused delivery of an order, return charges will be deducted from your refund.
Restocking Fee:
Your order may require a restocking fee of up to 25%, on average 15%, for returns. This fee will be deducted from your total refund. If your item requires a restocking fee, we will notify you the amount during the return process.
Refund Terms:
Once receiving the returned item, any applicable refund will be initiated to the original payment method. Per normal bank processing time, refunds can take 5-7 days and up to 2 weeks.
To start your return, visit the Orders section of My Account.